Wireless Retail Store Manager KINGSTON Ulster Ave

Arch Telecom•Town of Ulster, NY

1d•$60,000 - $120,000•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team and represents the brand and its core values, creating energy around products and services while putting customer needs first. The manager builds customer relationships, identifies individual needs, and educates customers about wireless devices and service solutions. The manager oversees store functions—including sales, inventory, and new programs and initiatives—to meet or exceed sales goals. They lead by example in delivering personalized sales and patient, honest, empathetic service, and ensure the store is operating at its best. The role includes using digital tools to demonstrate coverage, plans, services, and device and account features; completing required training; and partnering across business and customer-service channels to resolve issues, hand off small-business leads, and support a seamless customer experience.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, stated as 45 hours.
Leadership ability and willingness to lead a team.
Competitive drive and confidence in a fast-paced sales environment.
Effectiveness in operational, financial, and performance management.
Strong communication skills with both the team and customers.

Responsibilities

Lead the retail team by example, sharing best practices and representing the brand.
Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of devices and technology.
Oversee sales, inventory, and implementation of store programs and initiatives to meet or exceed sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Provide patient, honest, and empathetic service and keep the store at its best.
Use digital tools to demonstrate network coverage, plans, services, and device and account features.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner across business and customer-service channels to resolve issues, create a seamless customer experience, and hand off small-business leads.
Build peer relationships and support shared accountability for company success.