Wireless Retail Sales Associate MASPETH | Grand Ave
About The Position
Arch Telecom is hiring a Wireless Retail Sales Associate, referred to as a Mobile Associate, to work as part of a retail team and represent the brand. The role focuses on creating an energetic customer experience, building relationships, understanding customer needs, and educating customers about wireless devices, services, and related products. This is a learning role: associates work with their team to build the skills and expertise needed to progress to Mobile Expert after completing training. Associates learn customer-service skills while delivering a high-quality experience and building customer loyalty. They help customers continue their shopping journey, demonstrate in-store technology, recommend personalized devices and services, and guide customers through purchases. They also learn digital tools and store systems, complete training, partner with colleagues across sales and service channels, help resolve customer issues, and identify small-business leads. The posting lists full-time or part-time availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer-service and/or sales experience; retail experience preferred.
- Strong desire to learn and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Nice To Haves
- Retail-environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized devices, service plans, accessories, and Internet of Things (IoT) products through side-by-side selling.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills and processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships, share best practices, and contribute to the company’s success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
