Wireless Retail Sales Associate FRANKLIN LAKES | Franklin Ave
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Its Mobile Associates work as part of a retail team to represent the brand, create excitement about products and services, and put customer needs first. This is a learning role: associates build skills and expertise with their team in preparation for promotion to Mobile Expert after completing training. The role focuses on delivering a strong customer experience, building customer loyalty, and helping customers find suitable devices, services, accessories, and Internet of Things (IoT) products. Associates learn to use digital tools to demonstrate network coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, processes, systems, and reference resources, and work with colleagues across business and customer service channels to resolve issues and identify small-business leads. The position is based at the Franklin Ave store in Franklin Lakes, New Jersey. The posting lists full-time or part-time availability, with a 40-hour full-time or 20+-hour part-time schedule. Hourly pay is listed as $10.00–$30.00, with uncapped commission earnings and sales incentives.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience is preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20+ hours).
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building loyalty.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in a store.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Use side-by-side selling to recommend personalized devices, service plans, accessories, and IoT products.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Become proficient with digital tools for demonstrating network coverage and plans and for device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build effective peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Culture of care and excellence.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
