Wireless Retail Sales Associate RAMSEY N Franklin Tpke
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the United States. Mobile Associates work on a retail team as brand ambassadors, creating energy around the company’s products and services and prioritizing customers’ needs. They build relationships with customers, learn to identify their needs, and educate, demonstrate, and recommend devices and service solutions. This is a learning role, with the expectation that associates develop the skills and expertise needed to become Mobile Experts after completing training. Associates help customers continue their shopping journey, provide hands-on demonstrations of technology, and recommend personalized solutions that may include accessories and Internet of Things devices. They guide customers through purchases with thoughtful questions and informative answers, and approach sales and service needs with patience, honesty, and empathy. Associates learn to use digital tools to demonstrate coverage, plans, services, and device and account support. They also complete training on the in-store experience, processes, systems, and reference resources. Associates partner with colleagues across sales, business, and customer service to resolve issues, deliver a seamless customer experience, identify and hand off small-business leads, and support shared team success. The role is based at the Ramsey, New Jersey store and is offered as full-time or part-time work.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience is preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and demonstrate devices and technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases with thoughtful questions, informative answers, and relevant expertise.
- Address customer sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on in-store experiences, skills, processes, systems, and reference resources.
- Partner with colleagues across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared team success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
