Wireless Retail Store Manager KINGSTON Ulster Ave

Arch Telecom•Kingston, NY

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team and serves as a brand ambassador, creating energy around products and services while prioritizing customer needs. The manager builds customer relationships, identifies individual needs, and educates customers about wireless devices, plans, services, accessories, and Internet of Things products. The manager oversees store functions—including sales, inventory, and implementation of store programs—to meet or exceed sales goals and maintain a high-quality store environment. They use digital tools to support customer interactions, demonstrate coverage and service options, and assist with device and account reviews and troubleshooting. The role also includes completing training and partnering with colleagues across business and customer-service channels to resolve customer issues, hand off small-business leads, and support shared company success.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, stated as 45 hours.
Leadership ability and confidence in a fast-paced sales environment.
Effectiveness in operational, financial, and performance management.
Strong communication skills.

Responsibilities

Lead the retail team by example and share best practices while serving customers and resolving issues.
Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store sales, inventory, and implementation of new store programs and initiatives.
Sell personalized device, service, accessory, and Internet of Things solutions.
Maintain a strong in-store customer experience through patient, honest, and empathetic service.
Use digital tools to demonstrate network coverage, plans, services, and device and account review and troubleshooting capabilities.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer-service colleagues to resolve customer issues and create a seamless experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.