Wireless Retail Sales Associate LURAY | E Luray Shopping Ctr All in $30

Arch Telecom•Luray, VA

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are members of a retail team who represent the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm around products and services and focus on understanding customer needs, building relationships, and recommending device and service solutions. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert. The position involves learning and providing customer service while delivering a strong customer experience and building customer loyalty. Associates assist customers continuing a shopping journey started online, through Customer Care, or in store; explore individual needs; demonstrate technology; and recommend personalized devices, plans, accessories, and Internet of Things products. They guide customers through purchases with thoughtful questions and informative answers, and address service and sales needs with patience, honesty, and empathy. Associates learn to use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources. They also collaborate with colleagues across business and customer-service channels to resolve issues, hand off small-business leads, and support a seamless customer experience. The role is available with full-time (40 hours) or part-time (20+ hours) availability. The posting lists an all-in compensation figure of $30 but does not specify its pay period or provide a salary range.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn and build meaningful connections with customers.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Help customers continue their shopping journey, whether it began online, through Customer Care, or in store.
Explore customers’ individual needs and provide hands-on demonstrations of technology.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Collaborate with business and customer-service employees to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared company success.