Wireless Retail Sales Associate FRONT ROYAL | Crooked Run Plz Avg. All in $30
About The Position
Arch Telecom Mobile Associates work as part of a retail team to represent the brand and deliver a strong customer experience. They build relationships with customers, learn to uncover their needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert upon completion. The position involves helping customers continue their shopping journey, exploring their individual needs, demonstrating technology, and recommending personalized solutions such as accessories and Internet of Things devices. Associates guide customers through purchases with thoughtful questions and informative answers, and approach sales and service needs with patience, honesty, and empathy. They learn to use digital tools, complete training on products and processes, and collaborate with colleagues across sales and customer service channels to resolve issues and identify small-business leads.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and serve customers.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customers’ needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with business and customer service employees to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
