Wireless Retail Sales Associate CONCORD | Bayfield Pkwy Avg. All in $30
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the brand and create energy and excitement around its products and services. They focus on customer needs, build new and existing relationships, and develop expertise in identifying customer needs and educating, demonstrating, and recommending device and service solutions. This is a learning role, with training intended to build the skills needed for promotion to Mobile Expert. The position is based at the Bayfield Parkway location in Concord, North Carolina. The role offers full-time or part-time availability, with full-time employees working 40 hours and part-time employees working 20 or more hours. The listed hourly pay range is $10.00–$30.00, with average all-in earnings stated as $30.
Requirements
- At least 18 years of age.
- High school degree or GED.
- At least 6 months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Use side-by-side selling to recommend personalized solutions, including accessories and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and share accountability for company success.
- Provide a first-class customer experience while contributing to sales and performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
