Wireless Retail Sales Associate HARRISONBURG | Virginia Ave Avg. All in $30
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the brand and deliver a high-quality customer experience. Associates create enthusiasm around products and services, build customer relationships, learn customers’ needs, and educate, demonstrate, and recommend wireless devices and service solutions. This is a learning role: associates work with their team to develop the skills and expertise needed to advance to Mobile Expert after completing training. The role involves assisting customers throughout their shopping journey, demonstrating technology, recommending personalized solutions, and guiding customers through purchases. Associates learn to use digital tools to explain network coverage and plans, and to inspect, review, and troubleshoot devices and accounts. They also collaborate with colleagues across sales, business, and customer service channels to resolve issues and identify small-business leads. The position is available full-time or part-time at the Harrisonburg, Virginia Avenue location. The stated hourly pay range is $12.77–$30.00, with commission opportunities and raises tied to milestones.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20+ hours).
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customers’ needs and provide hands-on demonstrations of current technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage and explain plans and services.
- Use device and account inspection, review, and troubleshooting processes.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Collaborate with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
- Provide a first-class customer experience while meeting performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
