Wireless Retail Sales Associate HARRISONBURG | Virginia Ave Avg. All in $30

Arch Telecom • Harrisonburg, VA

1d • Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores. The Wireless Retail Sales Associate, also referred to as a Mobile Associate, works as part of a retail team to represent the brand, create enthusiasm for products and services, and prioritize customer needs. This is a learning role in which the associate builds the skills and expertise needed to progress to Mobile Expert after completing training.

The associate helps customers continue their shopping journey, learns about their individual needs, demonstrates technology, and recommends personalized device, service, and accessory solutions. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. They also learn digital tools and store systems, complete training, collaborate with colleagues across business and customer service channels, resolve customer issues, and identify and hand off small-business leads. The position requires balancing customer experience with performance goals in a fast-paced sales environment.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail environment experience preferred.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, and resolve customer issues.
• Ability to balance customer experience and performance goals.

Responsibilities

• Help customers continue their shopping journey, whether they began online, through Customer Care, or in a store.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Use side-by-side selling to recommend personalized devices, service plans, accessories, and Internet of Things products.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Approach customer service and sales needs with patience, honesty, and empathy.
• Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Provide a first-class customer experience while meeting performance goals.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED