T-Mobile Retail Sales Associate HAMILTON | Greenwood Ave Avg. All in $30
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around products and services in a fast-paced environment where customer needs come first. Associates build new customer relationships and strengthen existing ones by learning about customers’ needs, demonstrating technology, and recommending device and service solutions. This is a learning role, with the expectation that associates will build the skills and expertise needed to be promoted to Mobile Expert after completing training. Associates provide a high-quality customer experience while helping customers continue their shopping journey, exploring individual needs, demonstrating technology, and guiding purchasing decisions with thoughtful questions and informative answers. They learn to use digital tools to explain coverage and plans, demonstrate devices and services, and inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, processes, systems, and reference resources. Associates collaborate with colleagues across retail, business, and customer service channels to resolve issues, deliver a seamless customer experience, identify and hand off small-business leads, and support shared company success. The role is available with full-time (40 hours) or part-time (20+ hours) availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and build meaningful connections with customers.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage, plans, services, and device and account features, including inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared company success.
- Provide a first-class customer experience while balancing customer needs and performance goals.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Career advancement opportunities
- Discounted T-Mobile wireless plan
- Health benefits for full-time employees
- Monthly sales incentive programs, contests, and rewards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
