T-Mobile Retail Sales Associate PENNSVILLE | North Broadway Avg. All in $30
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: associates build the skills and expertise needed to progress to Mobile Expert after completing training. The role focuses on connecting with customers, understanding their needs, demonstrating products and services, and recommending personalized solutions. Associates learn to use digital tools and company systems to support customers with coverage, plans, devices, accounts, and troubleshooting. They also collaborate with colleagues across retail, business, and customer service channels to resolve issues and provide a seamless customer experience. The position is available full time (40 hours) or part time (20+ hours).
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and master customer service skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time (40 hours) or part-time (20+ hours) work.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in a store.
- Explore customer needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchasing decisions using thoughtful questions, informative answers, and product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills and processes, systems, and reference resources.
- Collaborate with employees across channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
