T-Mobile Retail Sales Associate NORTH BRUNSWICK | US 1 Avg. All in $30
About The Position
Arch Telecom is hiring a Retail Sales Associate, referred to in the posting as a Mobile Associate, to work as part of a retail team representing the T-Mobile brand. This is a learning role in which the associate develops the skills and expertise needed to become a Mobile Expert after completing training. The associate creates an energetic customer experience, builds relationships, learns customers’ needs, and educates them about device and service solutions. The role includes helping customers continue their shopping journey, demonstrating technology, recommending personalized products and services, and guiding customers through purchases. Associates also learn digital tools and store processes, work with colleagues across sales and customer service to resolve issues, and identify and hand off small-business leads. The position is in North Brunswick, New Jersey. The posting offers a choice of full-time availability (40 hours) or part-time availability (20+ hours).
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and build meaningful connections with customers.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
- Help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Sell personalized solutions, including accessories and Internet of Things (IoT) devices, in addition to devices and service plans.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
