T-Mobile Retail Sales Associate PENNSVILLE | North Broadway Avg. All in $30

Arch Telecom•Pennsville, NJ

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates are part of a retail team that brings the T-Mobile brand to life. They serve as brand ambassadors, create excitement around products and services, and prioritize customers in a fast-paced retail environment. This is a learning role: associates build the skills and expertise needed to pursue promotion to Mobile Expert after completing training. Associates help customers continue their shopping journey, understand individual needs, and explore technology through in-store demonstrations. They guide customers through purchases by asking thoughtful questions, sharing expertise, and recommending personalized device, service, accessory, and Internet of Things solutions. They also learn to use digital tools to demonstrate coverage, plans, and services and to inspect, review, and troubleshoot devices and accounts. The role includes completing training on the in-store experience, skills, processes, systems, and reference resources. Associates partner with colleagues across sales, business, and customer service to resolve customer issues, provide a seamless experience, identify and hand off small-business leads, and contribute to team success. The position is listed for Pennsville, North Broadway, with average all-in earnings of $30; the description does not specify the pay period or currency basis for that figure.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience.

Nice To Haves

Retail-environment customer service or sales experience preferred.

Responsibilities

Provide a best-in-class customer experience and build customer loyalty while developing customer-service proficiency.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
Approach service and sales needs with patience, honesty, and empathy.
Learn and use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with colleagues across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and share accountability for company success.