T-Mobile Retail Sales Associate NORTH BRUNSWICK | US 1 Avg. All in $30

Arch Telecom•North Brunswick, NJ

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the United States. Mobile Associates are part of a retail team that represents the T-Mobile brand and creates engaging customer experiences. This is a learning role: associates complete training and build the skills and expertise needed to prepare for promotion to Mobile Expert. Associates help customers continue their shopping journey, explore their needs, and evaluate technology through in-store demonstrations. They recommend personalized devices, services, accessories, and Internet of Things products; guide customers through purchases; and address sales and service needs with patience, honesty, and empathy. Associates also use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and partner with colleagues across sales, business, and customer service to resolve issues and identify small-business leads. The position is available as full-time (40 hours) or part-time (20+ hours). The posting advertises average all-in earnings of $30 but does not specify a pay period or salary range.

Requirements

Be at least 18 years of age.
Have a high school degree or GED.
Have at least 6 months of customer service and/or sales experience; retail experience is preferred.
Be able to stand for long periods.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Be available for full-time (40 hours) or part-time (20+ hours) work.
Show a strong desire to learn customer advocacy skills and build meaningful customer connections.
Demonstrate competitive drive and confidence in a fast-paced sales environment.
Be willing to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Provide a best-in-class customer experience and build customer loyalty.
Help customers pick up their shopping journey from online, Customer Care, or in-store interactions.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized devices, services, accessories, and Internet of Things products through side-by-side selling.
Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
Approach sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to team success.