Wireless Retail Sales Associate CONCORD | Bayfield Pkwy Avg. All in $30

Arch Telecom•Concord, NC

1d•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. The Mobile Associate works as part of a retail team, representing the brand and creating energy and excitement around its products and services. This is a learning role: associates build the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role focuses on delivering a first-class customer experience, building customer loyalty, and helping customers find device, service, accessory, and Internet of Things solutions suited to their needs. Associates guide customers through purchases, demonstrate technology, use digital tools to explain coverage and plans, and help with device and account review and troubleshooting. They also work with colleagues across retail, business, and customer service channels to resolve issues and create a seamless customer experience.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training in the in-store experience, new skills and processes, systems, and reference resources.
Partner with colleagues across channels to resolve issues and provide a seamless customer experience.
Identify and hand off small business leads.
Build strong peer relationships and contribute to shared accountability for company success.
Provide a first-class customer experience while working with peers and store leaders.