Wireless Retail Sales Associate LURAY | E Luray Shopping Ctr All in $30
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused shopping experience. This is a learning role: Associates build the skills and expertise needed to become Mobile Experts after completing training. The role involves helping customers find wireless products and services that suit their needs, demonstrating technology, and guiding them through purchasing decisions. Associates use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. They work with teammates across sales, business, and customer service to resolve issues, identify small-business leads, and provide a seamless customer experience. The position offers hourly pay of $12.77–$30.00, plus uncapped commission opportunities. Full-time employees are eligible for health benefits. The posting allows either full-time availability (40 hours) or part-time availability (20+ hours).
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20+ hours).
- Desire to learn and develop customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Provide customer service and a high-quality customer experience that builds loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and demonstrate current technology in store.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared team success.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Career advancement opportunities
- Discounted T-Mobile wireless plan
- Health benefits for full-time employees
- Monthly sales incentive programs, contests, and rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
