Wireless Retail Sales Associate FARMINGTON | E Main St
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Mobile Associate is part of a retail team and serves as a brand ambassador, creating an energetic and customer-focused experience. This is a learning role: the associate works with the team to develop skills and expertise in preparation for promotion to Mobile Expert upon completion of training. The associate helps customers continue their shopping journey, explores their needs, demonstrates technology, and recommends personalized devices, services, accessories, and Internet of Things products. The role also involves using digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support a smooth purchasing and onboarding experience. Associates complete training on the in-store experience, systems, processes, and reference resources, and partner with colleagues across sales, business, and customer service to resolve issues and identify small-business leads.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of current technology.
- Use side-by-side selling to recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
- Provide a first-class customer experience while working with the team.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
