Wireless Retail Assistant Store Manager
Cellular World-AT&T Authorized Retailer•Cincinnati, OH
•Onsite
About The Position
Cellular World, a leading AT&T authorized retailer, is seeking a full-time Assistant Sales Manager passionate about mobile technology to join their innovative and growing company. The Assistant Sales Manager will support the Retail Sales Manager by ensuring an excellent customer experience, exceeding sales metrics, managing company assets, increasing profitability, and developing the team.
Requirements
- Must have a valid driver's license and current auto insurance.
- Must attend all off-site promotional events during and after business hours.
- Must be at least 18 years of age.
- Must be able to pass a background check.
- Previous retail or customer service management required.
- Proven leadership and employee management skills.
- Ability to stand for long periods and work full-time, weekends, and during peak retail selling periods.
- Work at various locations may also be required.
- Tech-savvy and enjoy working with interactive technology devices.
- Enjoy working in a team environment & engaging with consumers.
- Must be enthusiastic and have the drive needed to complete sales.
- Independent and self-motivated team player.
- Regular physical activity will be required, e.g., setting up promotional material, changing displays, etc.
- Reliable transportation.
Nice To Haves
- Bilingual communication is a plus.
Responsibilities
- Follow the coaching and leadership of the Retail Sales Manager.
- Drive sales and customer satisfaction using At Your Service and Key Satisfaction drivers.
- Retain, implement, and train sales team behaviors.
- Meet and exceed monthly sales goals.
- Achieve personal sales goals as well as assist employees with closing sales and providing customer service.
- Observe customer experience to determine the focus of the AT&T Experience Steps.
- Ensure proper opening and closing of the retail location with completion of all open/close procedures.
- Ensure 100% completion of all required training monthly and annually per AT&T compliance standards.
- Assist with ordering, receiving, and discrepancies, and complete daily, weekly, and month-end inventory counts as needed.
- Provide resolution to customer complaints regarding sales and service.
- Develop and manage positive business relationships with staff and customers.
- Provide leadership, positive reinforcement, and coaching to promote the learning and growth of sales associates.
- Recognize top performers and lower performers to help contribute to overall store improvement.
- Participate in regular staff meetings to understand and train on promotions, goals, trends, and other relevant information.
- Ensure proper merchandising within the store, including product placement, display, and brand compliance per AT&T requirements.
- Use displays and interactive devices to enhance the customer experience.
- Meet and exceed performance expectations as an Assistant Manager to be considered as a candidate for promotion to Sales Manager.
Benefits
- Supportive team environment
- Tenure Increase Program
- PTO Accrual
- Growth opportunities
- Medical/Dental and Vision benefits options
- Long-term and short-term disability insurance benefits options
- 401(k) plan with a company contribution
- Employee discount not to exceed 57% on up to 5 lines on AT&T's premium wireless service.
- Huge discounts on accessories and additional AT&T products and services.
- New hire budget for Team Color apparel.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
