Winter Spa Host (Seasonal - Full-time)

EOS Hospitality • New York, NY

5d

About The Position

The Winter Spa Host provides hands-on, personable, and proactive support to guests at The William Vale’s Winter Spa. The role focuses on delivering exceptional service in accordance with the hotel’s hospitality standards, assisting guests throughout their visit, and helping ensure smooth daily operations. The host reports to the Winter Spa Manager.

Requirements

• At least 1–2 years of guest service or host experience.
• Proactive approach to anticipating, preventing, identifying, and resolving problems, including contributing to short- and long-term solutions.
• Strong communication skills and ability to communicate effectively with others.
• Strong organizational and time-management skills.
• Maintain professionalism in all interactions and situations.
• Ability to lift and transport up to 25 pounds.
• Ability to walk, stand, stretch, bend, and kneel for prolonged periods without restriction.
• Ability to work outdoors in cold temperatures, including snow, wind, and rain.
• Ability to work varied shifts, including weekends and holidays.

Nice To Haves

• Hotel experience.

Responsibilities

• Greet and check in guests according to The William Vale’s hospitality standards.
• Assist guests with requests.
• Process payments efficiently and accurately.
• Set up and break down the Winter Spa daily.
• Ensure guests are aware of facility rules and regulations.
• Report injuries in accordance with established protocols.
• Promptly answer guest emails and phone calls, help resolve guest issues, and communicate with relevant parties.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed