Spa Host

Appellation Healdsburg•Healdsburg, CA

3d•Onsite

About The Position

The Spa Host serves as a welcoming guide to guests’ wellness journeys, helping ensure each spa visit is smooth, meaningful, and memorable from arrival to departure. The role supports guest service, scheduling, check-in and check-out, retail recommendations, reception-area upkeep, and coordination with the treatment team. The position would mainly work morning/day shifts, with availability for evenings, weekends, and holidays as needed. The pay rate is $22 per hour. Appellation is a hotel brand combining culinary and hospitality, designed to celebrate each destination’s culture, community, and craftsmanship. The company was founded by Charlie Palmer and Christopher Hunsberger, and its first hotels and resorts are taking root in 2025.

Requirements

Enjoy connecting with others and thrive in service environments.
Remain calm under pressure, be flexible, and multitask effectively.
Be curious, creative, and open to learning new systems and information.
Have an interest in or experience with beauty, wellness, spa, or medical environments.
Enjoy discussing products and helping guests identify what supports their well-being.
Bring a teachable spirit and a team-first mindset.
Be comfortable with technology, including booking software and point-of-sale systems.
Have strong communication and organizational skills.
Have customer service or hospitality experience.
Be computer-savvy and willing to learn spa software; training is provided.
Be available to work evenings, weekends, and holidays as needed.
Meet the physical requirements of sitting and standing for extended periods, walking up and down stairs, repetitive use of hands, arms, and legs, and occasional or frequent typing, mouse use, neck bending, stair climbing, and neck twisting. Ability to lift up to 25 pounds, bend, stoop, reach, and lift and carry equipment and supplies is required. The role also requires sitting for periods up to four hours and working in a fast-paced environment, with or without reasonable accommodation.

Nice To Haves

Prior experience in a spa, salon, wellness, retail, or medical front office setting.
Cosmetology license, esthetics background, or product sales experience.

Responsibilities

Greet guests warmly and genuinely, creating a welcoming and calm first impression.
Answer phones, respond to inquiries, book appointments, and manage daily scheduling.
Support guest check-ins and check-outs, including processing payments.
Recommend retail products and spa services based on guest needs.
Maintain the cleanliness and ambiance of the reception area and retail displays.
Assist with light administrative tasks, inventory, and laundry coordination.
Communicate with the treatment team to support smooth flow and timing.
Help guests feel seen, heard, and supported throughout their visit.