Spa Host

Troon•Bend, OR

About The Position

The Spa Host provides exceptional, personalized service and creates a welcoming experience for spa guests. The role supports daily spa operations by greeting and orienting guests, managing appointments and transactions, answering questions about spa services and retail products, and keeping guest areas clean, organized, and well-stocked. The Spa Host works closely with spa team members to help ensure a seamless guest experience and smooth daily operations. Responsibilities include welcoming and orienting guests; issuing lockers, robes, and slippers; answering calls and questions; explaining and promoting spa treatments, services, products, programs, and promotions; scheduling and confirming appointments; checking guests in and out; processing payments; using scheduling and point-of-sale software; completing opening, closing, and end-of-day procedures; and maintaining spa facilities, supplies, and inventory. The position also coordinates linen needs, assists with treatment-room preparation and deliveries, communicates issues to management, and participates in training and staff meetings. This is a part-time position at Juniper Preserve in Bend, Oregon, with an hourly rate of $20. The role is part of Troon Privé, Troon’s private club division.

Requirements

Strong verbal communication and interpersonal skills, with a genuine commitment to guest service.
Ability to learn and confidently use scheduling systems, point-of-sale software, and other computer applications.
Strong organizational skills and attention to detail, particularly when managing appointments and financial transactions.
Ability to maintain professionalism, discretion, and confidentiality when handling guest information.
Ability to work independently while collaborating effectively with team members.
Flexibility to assist with a variety of operational duties as needed.

Nice To Haves

Previous experience in hospitality, customer service, or a front desk role.

Responsibilities

Welcome guests and provide an overview of spa facilities, amenities, and available services.
Issue lockers, robes, and slippers, and escort guests to the relaxation room as appropriate.
Answer phone calls and guest questions about treatments, services, amenities, and retail products.
Handle guest questions and concerns professionally, and communicate matters requiring additional attention to management.
Maintain knowledge of the spa menu and explain available treatments, services, and retail products.
Promote spa treatments, services, retail products, programs, promotions, and discounts.
Schedule and review spa appointments and make confirmation calls 24 hours in advance while communicating the cancellation policy.
Check guests in and out for appointments and process payments accurately.
Use the spa’s scheduling and point-of-sale software.
Complete end-of-day closing procedures, generate required reports, and prepare tickets for each technician.
Handle cash and other financial transactions accurately and according to established procedures.
Complete opening and closing duties and follow spa protocols.
Maintain clean, safe, organized, and welcoming locker rooms, lounges, relaxation areas, and retail displays.
Monitor and replenish locker-room supplies, amenities, and guest necessities; maintain supply lists and inventory records.
Assist with preparing and resetting treatment rooms and restocking backbar supplies.
Coordinate linen needs by delivering used linens to Housekeeping and checking clean-linen availability.
Monitor the shipment area for incoming packages and assist with deliveries.
Promptly communicate staff or guest incidents and other matters requiring attention to management.
Remain attentive to guest needs and maintain a consistent presence at the assigned workstation.
Work independently and manage responsibilities with minimal direct supervision.
Assist with other spa operations as requested by management.
Attend and participate in required training sessions and staff meetings.
Maintain a positive attitude and contribute to a professional, collaborative work environment.