Spa Host

BallenIsles Country Club•Bend, OR

About The Position

The Spa Host provides exceptional, personalized service and creates a welcoming experience for spa guests. The role supports daily spa operations by greeting and orienting guests, managing appointments and transactions, answering questions about spa services and retail products, and maintaining clean, organized, and well-stocked guest areas. The Spa Host works closely with spa team members to help ensure a seamless guest experience and smooth daily operations. The position is part-time at Juniper Preserve in Bend, Oregon, and pays $20 per hour. The role is eligible for medical benefits if determined by ACA measurement, a 401(k) with employer match for employees age 19 and older, and commissions, subject to applicable plan terms and company policies.

Requirements

Strong verbal communication and interpersonal skills, with a genuine commitment to guest service.
Ability to learn and confidently use scheduling systems, point-of-sale software, and other computer applications.
Strong organizational skills and attention to detail, particularly when managing appointments and financial transactions.
Ability to maintain professionalism, discretion, and confidentiality when handling guest information.
Ability to work independently and collaborate effectively with other team members.
Flexibility to assist with a variety of operational duties as needed.

Nice To Haves

Previous experience in hospitality, customer service, or a front desk role is preferred.

Responsibilities

Welcome guests and explain spa facilities, amenities, and available services.
Issue lockers, robes, and slippers, and escort guests to the relaxation room as appropriate.
Answer phone calls and guest questions about treatments, services, amenities, and retail products.
Address guest questions and concerns courteously and professionally, escalating matters to management when needed.
Maintain knowledge of the spa menu and explain treatments, services, and retail products.
Promote spa treatments, services, retail products, programs, promotions, and discounts.
Manage appointments, review reservations, and make confirmation calls 24 hours in advance while explaining the cancellation policy.
Check guests in and out and process payments accurately.
Use the spa scheduling and point-of-sale software proficiently.
Complete end-of-day closing procedures, generate required reports, and prepare tickets for technicians.
Handle cash and other financial transactions according to established procedures.
Complete opening and closing duties and follow spa protocols.
Keep locker rooms, lounges, relaxation areas, retail displays, and other spa areas clean, safe, organized, and welcoming.
Monitor and replenish locker room supplies, amenities, and guest necessities.
Maintain supply lists and inventory records.
Help prepare and reset treatment rooms and restock backbar supplies as needed.
Coordinate linen needs by delivering used linens to Housekeeping and checking clean-linen availability.
Monitor the shipment area for incoming packages and assist with deliveries.
Promptly communicate staff or guest incidents and other matters requiring management attention.
Remain attentive to guest needs and maintain a consistent presence at the assigned workstation.
Work independently with minimal direct supervision and assist with other spa operations as requested.
Attend and participate in required training sessions and staff meetings.
Maintain a positive attitude and contribute to a professional, collaborative work environment.