Spa Host

Appellation Healdsburg•Healdsburg, CA

About The Position

The Spa Host welcomes guests and supports them throughout their wellness journey, helping each visit feel smooth, meaningful, and memorable. The role combines guest service, appointment coordination, payment processing, product recommendations, and general spa reception support. The position mainly works morning/day shifts, with availability for evenings, weekends, and holidays as needed. The Spa Host helps maintain a calm, welcoming reception area and retail displays, coordinates with the treatment team to support guest flow and timing, and assists with administrative tasks, inventory, and laundry coordination. This is an opportunity to join Appellation’s founding team and grow with a wellness-focused hospitality brand through continued service, wellness, and product training. The role requires frequent guest interaction and use of booking and point-of-sale technology. Physical duties include extended periods of sitting and standing, walking up and down stairs, repetitive use of hands, arms, and legs, and lifting up to 25 pounds. The work environment is a new luxury spa and may be fast-paced.

Requirements

Thrive in service environments and genuinely enjoy connecting with others.
Remain calm under pressure, be flexible, and multitask effectively.
Be creative, curious, and open to learning new systems and information.
Have an interest in beauty, wellness, spa, or medical environments.
Enjoy discussing products and helping guests find products that support their well-being.
Bring a teachable spirit and a team-first mindset.
Be comfortable with technology, including booking software and point-of-sale systems.
Have strong communication and organizational skills.
Have customer service or hospitality experience.
Be computer-savvy and willing to learn spa software; training is provided.
Be available to work evenings, weekends, and holidays as needed.
Be able to sit and stand for extended periods, walk up and down stairs, use standard office equipment and a telephone, and lift up to 25 pounds.
Be able to bend, stoop, and reach, and work in a fast-paced environment with or without reasonable accommodations.

Nice To Haves

Prior experience in a spa, salon, wellness, retail, or medical front office setting.
Cosmetology license, esthetics background, or product sales experience.

Responsibilities

Greet guests warmly and create a welcoming, calm first impression.
Answer phones, respond to inquiries, book appointments, and manage daily scheduling.
Support guest check-ins and check-outs, including processing payments.
Recommend retail products and spa services to guests.
Maintain the cleanliness and ambiance of the reception area and retail displays.
Assist with light administrative tasks, inventory, and laundry coordination.
Communicate with the treatment team to support guest flow and timing.
Help guests feel seen, heard, and supported throughout their visit.