Winter Spa Manager (Seasonal)

EOS • Brooklyn, NY

8d

About The Position

The Winter Spa Manager is a hands-on leadership role responsible for overseeing the operation of the Winter Spa at The William Vale. The manager supports and develops the spa team, oversees scheduling and operational reporting, and helps ensure effective daily operations. The role also involves providing prompt, professional guest service, addressing concerns, responding to emergencies, reporting injuries according to established protocols, and conducting disciplinary action when needed. The position requires working outdoors in cold weather and being available for varied shifts, including weekends and holidays.

Requirements

• Minimum of 4 years of customer service experience.
• Minimum of 2 years of hospitality leadership experience.
• Strong verbal and written communication skills.
• Outstanding organizational and time-management skills.
• Ability to maintain professionalism in all interactions and situations.
• Strategic business acumen.
• Ability to develop, plan, and implement short- and long-range goals.
• Ability to lift and transport up to 25 pounds.
• Ability to walk, stand, stretch, bend, and kneel for prolonged periods without restriction.
• Ability to work outdoors in cold temperatures, including snow, wind, and rain.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Monitor, coach, and support the spa team, emphasizing teamwork.
• Conduct pre-shift meetings and communicate information to employees.
• Assist with supervising, training, evaluating, coaching, and recognizing Winter Spa team members.
• Train new hires, with special attention to operational procedures and Forbes standards.
• Oversee scheduling, reporting, and operational aspects required for daily Winter Spa operations.
• Handle guest concerns promptly and professionally.
• Greet guests immediately with a friendly and sincere welcome.
• Communicate clearly and positively with guests in person and by phone, listen to their needs, and respond appropriately and urgently.
• Assist in resolving guest problems.
• Remain calm and confident during difficult conversations, emergency situations, and periods of heavy hotel activity.
• Report injuries in accordance with The William Vale’s established protocols.
• Conduct disciplinary action when needed.
• Perform other duties as assigned by management.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed