Winter Guest Ambassador

Treetops Resort • Gaylord, MI

12d • Onsite

About The Position

Treetops Resort is a four-season destination resort in Northern Michigan offering golf, skiing, lodging, dining, and group events. The Winter Guest Ambassador interacts with guests by greeting them, providing equipment rentals, checking tickets, and assisting in the shop. The role also supports rental waivers, equipment returns, and proper equipment fitting to help guests enjoy a fun and safe experience. Experience is not required; training is provided. This is a seasonal position at Treetops Resort in Gaylord, Michigan.

Requirements

• Must be at least 16 years of age.
• Ability to stand and walk for extended periods and regularly lift, carry, push, and pull up to 25 pounds.
• Must have reliable transportation.
• Ability to work independently and collaboratively as part of a team while providing excellent guest service.
• Strong organizational skills, attention to detail, and ability to multitask.
• Ability to work a flexible schedule, including weekends, evenings, and holidays as needed.

Nice To Haves

• Previous retail experience is preferred.

Responsibilities

• Greet and assist guests in a friendly and professional manner, providing information, recommendations, and guidance regarding rentals, merchandise, tickets, and resort services.
• Manage inventory levels, conduct regular inventory counts, and replenish stock as needed to keep the Pro Shop stocked and organized.
• Process sales transactions accurately and efficiently, handle cash or credit card payments, and maintain accurate sales and inventory records.
• Organize and display merchandise attractively to maximize sales and maintain a clean, well-organized Pro Shop.
• Build and maintain positive customer relationships to encourage loyalty and repeat business.
• Support winter resort operations by performing other duties as assigned.
• Assist guests with rental waivers and organize equipment returns.
• Assist with proper fitting of equipment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed