Guest Experience Ambassador

Four Seasons Hotels and Resorts • Surfside, FL

3d

About The Position

The Guest Experience Ambassador is an integral member of the Front Office Team and reports to the Assistant Guest Experience Manager. The role helps create the first and last impression for guests by understanding their preferences and delivering personalized, seamless, and memorable stays. It calls for a passion for best-in-class service, creativity, organization, and the ability to handle challenging and unique requests.

Requirements

• Previous front office experience in a luxury environment.
• Organization skills, operational knowledge, and effective communication.
• Creative and resourceful problem-solving skills.
• Valid U.S. work authorization.

Responsibilities

• Anticipate guest arrivals and prepare for departures.
• Manage transportation requests.
• Communicate with all departments about guests’ stays, previous experiences, and important information.
• Connect with Elite guests, high-profile individuals, and guests requiring special attention, and ensure Elite guest arrival protocols are consistently executed.
• Identify opportunities to personalize stays and surpass guest expectations.

Benefits

• Competitive salary and wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals.
• Complimentary parking.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed