Guest Experience Ambassador
About The Position
The Guest Experience Ambassador identifies and implements personalized guest experiences throughout the resort and supports guest experience initiatives and service enhancement programs. Working closely with the Guest Experience Manager and department leaders, this role coordinates customized experiences, supports consistent service delivery, and strengthens guest loyalty. The position is part of the Rooms Division and reports to the Guest Experience Manager. The role includes identifying VIPs and special-recognition guests, coordinating guest communications and preferences, collaborating across resort departments, and supporting Rooms Division operations, projects, events, and resort-wide initiatives as business needs require. The position requires a high school diploma or equivalent, at least two years of hospitality or luxury service experience, strong guest-service and communication skills, organization and attention to detail, effective collaboration, and the ability to communicate in English. Additional language skills are a plus. Four Seasons Resort Palm Beach is described as Palm Beach Island’s only Five-Star, Five-Diamond resort, with a private beachfront and Florie’s restaurant, a partnership with Mauro Colagreco.
Requirements
- High school diploma or equivalent.
- At least two years of hospitality or luxury service experience; guest-facing or front-of-house experience is preferred.
- Exceptional guest service and relationship-building skills.
- Strong communication and interpersonal abilities.
- Ability to think creatively and proactively identify opportunities to elevate the guest experience.
- Strong organizational and follow-up skills, with attention to detail.
- Ability to collaborate effectively across multiple departments.
- Ability to read, write, and communicate effectively in English.
- Strong problem-solving skills and a genuine passion for luxury hospitality.
- Valid authorization to work in the United States at the time of application.
Nice To Haves
- Guest-facing or front-of-house hospitality experience.
- Additional language skills.
Responsibilities
- Identify opportunities to create personalized and memorable experiences throughout the guest journey.
- Coordinate guest experience initiatives across resort departments to support seamless service delivery.
- Assist in developing and implementing guest-centric programs, processes, and service enhancements.
- Partner with department managers to ensure resort teams consistently execute guest experience opportunities.
- Identify VIP and special-recognition guests and support personalization throughout their stays.
- Seek innovative ways to deliver anticipatory and customized service experiences.
- Coordinate pre-arrival and post-departure guest communications when appropriate.
- Work with operational departments to ensure guest preferences and special requests are fulfilled.
- Measure and communicate guest experience successes, opportunities, and service enhancements to leadership.
- Support and champion resort-wide guest experience initiatives and programs.
- Provide coverage and operational support across Rooms Division areas when needed.
- Provide cross-functional support for special projects, events, and resort initiatives as business needs require.
Benefits
- Competitive salary and wages.
- Comprehensive benefits package.
- 401(k) retirement plan.
- Training and development opportunities.
- Complimentary accommodations at other Four Seasons Hotels and Resorts.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
