Guest Experience Ambassador
About The Position
The Guest Experience Ambassador is one of the first people visitors meet at the Flagler Museum and welcomes guests to Whitehall. The role brings the Museum’s history, architecture, and cultural significance to life, helping visitors explore Henry Flagler and Florida’s development during a transformative period in American history. It combines guest engagement, historical interpretation, educational outreach, and museum operations while supporting the protection and preservation of Whitehall, its collections, and its historic environment. The Ambassador provides a welcoming, informative, and memorable visitor experience through hospitality, accurate historical information, and assistance throughout the Museum. The role also supports educational programs, guided experiences, exhibitions, public programming, and events; monitors historic rooms and public spaces; and follows established safety, security, emergency, and incident-reporting procedures. The position contributes to the Museum’s educational mission and serves as a steward of its historic environment.
Requirements
- Excellent interpersonal, verbal communication, and customer service skills.
- Genuine interest in history, architecture, museums, historic preservation, or cultural heritage.
- Ability to communicate historical information clearly, accurately, and engagingly to a broad audience.
- Strong observational skills and ability to remain attentive to visitors, collections, and operational needs.
- Professional judgment, reliability, initiative, and attention to detail.
- Ability to work effectively independently and as part of a collaborative team.
- Ability to remain composed, courteous, and solution-oriented in a busy public-facing environment.
- Willingness to learn the history of Henry Flagler, Whitehall, the Gilded Age, and the Museum’s collections and interpretive priorities.
- Availability to work various schedules that may include weekends, holidays, and special events, as required.
- Ability to perform the essential physical functions of the position, with reasonable accommodation where applicable.
Nice To Haves
- Previous experience in a museum, historic house, cultural institution, hospitality environment, visitor attraction, or educational setting.
- Experience in public speaking, guided tours, historical interpretation, or informal education.
- Familiarity with the history of Florida, the Gilded Age, architecture, or decorative arts.
- Experience working with diverse audiences and providing inclusive visitor services.
- Additional language skills, particularly Spanish or other languages useful to the Museum’s visitors.
Responsibilities
- Welcome visitors and provide a warm, professional introduction to the Flagler Museum.
- Answer visitor questions about the Museum, its history, exhibitions, programs, and amenities; provide directions and assistance throughout the visit.
- Anticipate and respond to visitors’ needs, concerns, and special requests courteously and professionally, helping visitors of different ages and backgrounds feel welcomed and engaged.
- Communicate the historical, architectural, and cultural significance of Whitehall, Henry Flagler, and the Gilded Age in an engaging and accessible manner.
- Share accurate historical information using established interpretive materials and Museum-approved information, and support visitors’ learning and curiosity.
- Help visitors understand the mansion’s architecture, interiors, furnishings, decorative arts, and relationship to Florida’s history.
- Support educational programs, guided experiences, special exhibitions, public programming, and other Museum initiatives as assigned.
- Adapt communication to diverse audiences, including families, school groups, older adults, and international visitors.
- Monitor assigned historic rooms and public spaces to support visitor safety, appropriate conduct, and protection of historic interiors and collections.
- Assist with opening and closing procedures, daily readiness of visitor areas, and preparation of spaces for public access.
- Identify and report maintenance needs, safety hazards, operational issues, or potential risks to the building and collections.
- Model and communicate appropriate visitor behavior to support preservation of the historic house.
- Follow established emergency, security, and incident-reporting procedures.
- Help prepare public spaces and arrange logistics for lectures, tours, school visits, and special functions.
- Provide guest assistance during events, including wayfinding, audience support, and general event operations.
- Collaborate with colleagues across departments to maintain consistent service and historical interpretation and provide a seamless guest experience.
- Participate in training, staff briefings, and professional development activities.
- Communicate visitor feedback, frequently asked questions, and opportunities for improvement to supervisors.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
