Guest Experience Ambassador
About The Position
The Guest Experience Ambassador provides residents, colleagues, and guests with an exemplary dining experience. The role is responsible for delivering attentive hospitality, serving food and beverages, helping guests select menu items, and ensuring individual dietary needs and preferences are met. The position reports to the Director of Dining Services and is part time in Indianapolis, Indiana, with an hourly pay rate of $14.00–$15.00, paid weekly by direct deposit. The role operates in a kitchen environment, where employees may be exposed to heat, steam, fire, and noise and may operate kitchen equipment. Physical activities may include standing for extended periods, sitting, reaching, bending, kneeling, stooping, climbing, and pushing, pulling, or lifting items weighing up to 40 pounds. The job also requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
Requirements
- High school diploma or equivalent.
- Previous experience in food service.
- Previous customer service experience.
Responsibilities
- Provide hospitable service to residents, colleagues, and guests.
- Serve food and beverages and prepare or serve specialty diets and dishes as required.
- Engage with residents to take food and beverage orders and explain daily menu offerings.
- Describe menu items, including their ingredients and preparation methods.
- Ensure residents are satisfied with service and communicate customer service issues to the direct supervisor.
- Check residents’ diets, likes, and dislikes to help meet their requirements.
- Assist with setup and breakdown for scheduled meal periods.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Perform assigned cleaning duties, including sweeping and mopping floors, tidying service stations, clearing tables, and taking out trash.
- Wash pots, pans, dishes, utensils, and other cooking equipment as needed.
- Assist culinary staff at various stations as directed.
- Provide attentive, approachable customer service, including greeting and thanking customers.
- Perform other duties and responsibilities as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- 401(k) savings plan
- Paid time off, including vacation, holiday, and sick time
- Employee Assistance Program (EAP)
- Career growth opportunities
- Employee perks and rewards
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
