Guest Experience Ambassador

Nexdine•Indianapolis, IN

About The Position

The Guest Experience Ambassador reports to the Director of Dining Services and provides residents, colleagues, and guests with a best-in-class dining experience through exemplary service. The role includes serving food and beverages, assisting with specialty diets and dishes, explaining menu offerings, and ensuring residents’ dietary needs and service expectations are met. The position operates in a kitchen environment and may involve supporting culinary staff at various stations.

Requirements

High school diploma or equivalent.
Previous experience in food service.
Previous customer service experience.
Ability to follow written and oral instructions and procedures.
Ability to meet the physical demands of the position, including standing for long periods and sitting, reaching, bending, kneeling, stooping, climbing, pushing, pulling, and lifting items weighing 40 pounds or less.
Manual dexterity and auditory and visual skills.

Responsibilities

Provide hospitable, attentive service to residents, colleagues, and guests.
Lead food and beverage service and prepare or serve specialty diets and dishes as required.
Obtain residents’ food and beverage orders and clearly explain menu offerings, ingredients, and preparation methods.
Ensure residents are satisfied with service and communicate customer service issues to the direct supervisor.
Check residents’ diets, likes, and dislikes to ensure their requirements are met.
Assist with setup and breakdown of scheduled meal periods.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Perform assigned cleaning duties, including sweeping and mopping floors, tidying service stations, clearing tables, and taking out trash.
Wash pots, pans, dishes, utensils, or other cooking equipment as needed.
Support culinary staff at various stations as directed.
Greet and thank customers and remain attentive and approachable.
Perform other duties and responsibilities as assigned.