Guest Experience Ambassador

Hyundai of Cumming • Cumming, GA

3d

About The Position

Hyundai of Cumming, part of Krause Auto Group, is seeking an outgoing, polished, and personable Guest Experience Ambassador to serve as the dealership’s first point of contact. The role focuses on hospitality and creating a welcoming, professional experience for customers and visitors from the moment they arrive. The ambassador learns the purpose of each guest’s visit, connects them with the appropriate sales or service team member, and personally introduces guests to their designated team member whenever possible. Automotive experience is not required; backgrounds in hospitality, hotels, restaurants, luxury retail, customer service, or other guest-facing environments are welcomed. The position requires a valid driver’s license and a clean driving record.

Krause Auto Group describes itself as a family-owned and operated organization with more than 30 years of automotive experience and opportunities to advance within its multi-brand group. It emphasizes employee growth, long-term stability, supportive leadership, and an inclusive workplace where employees feel respected, supported, and empowered to succeed.

Requirements

• Warm, outgoing, and engaging personality.
• Excellent communication and interpersonal skills.
• Professional, polished, and welcoming demeanor.
• Strong hospitality and customer service mindset.
• Ability to connect with people from all backgrounds.
• Proactive attitude and ability to anticipate customer needs.
• Organized and dependable, with comfort working in a fast-paced environment.
• Positive attitude and willingness to be a team player.
• Valid driver's license with a clean driving record.

Nice To Haves

• Previous experience in hospitality, restaurants, hotels, retail, or other customer-facing roles is a plus but is not required.

Responsibilities

• Warmly greet every guest entering the dealership as the first point of contact.
• Create a memorable first impression through hospitality and customer service.
• Welcome guests, learn the purpose of their visit, and connect them with the appropriate sales or service team member.
• Personally introduce customers to their designated team member whenever possible.
• Ensure guests feel acknowledged, comfortable, and cared for while waiting for assistance.
• Maintain an inviting, organized, and professional showroom and guest reception area.
• Assist with incoming calls and direct customers to the appropriate departments.
• Communicate customer arrivals to the sales and service teams and coordinate guest interactions.
• Maintain a visible, approachable, and professional presence throughout the dealership.
• Anticipate guest needs and take steps to create a positive experience.

Benefits

• 401(k) with company match.
• Dental and vision insurance available.
• Paid vacation, PTO, and holidays.
• Career advancement opportunities and a promote-from-within culture.
• Employee discounts on vehicles, parts, and service.
• Family-owned and operated culture.
• Long-term career stability.
• Supportive and team-oriented environment.
• Supportive leadership team focused on employee success.
• Opportunity to grow within a multi-brand automotive group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed