Guest Experience Ambassador
About The Position
The Guest Experience Ambassador provides exceptional guest service through a combination of valet, bell, and Redwood Rewards Club duties. The role creates a positive first and last impression, promotes Club membership and rewards, and helps ensure guests have a seamless experience from arrival through departure. The position requires excellent communication and customer service skills, computer literacy and the ability to learn casino systems, and the ability to handle cash, manage transactions, and accurately record guest activity. A high school diploma or GED is required, along with a valid and active Blue Lake Tribal Gaming Commission License and a valid California State Driver’s License with a clean record while employed. The position has no supervisory responsibilities.
Requirements
- Excellent communication and customer service skills.
- Computer literacy and ability to learn casino systems, including Simphony, Club tracking, and kiosk navigation.
- Ability to handle cash, manage transactions, and accurately record guest activity.
- High school diploma or GED equivalent.
- While employed, maintain a valid and active Blue Lake Tribal Gaming Commission License.
- While employed, maintain a valid California State Driver’s License with a clean record.
- Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations.
- Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American money and weight, volume, and distance measurements.
- Ability to use common-sense understanding to carry out simple one- or two-step instructions and deal with standardized situations with occasional or no variables.
- Ability to stand, walk, run, and use hands to handle or feel objects; occasionally sit, climb, balance, stoop, kneel, or crouch.
- Ability to lift up to 50 pounds and work indoors and outdoors in varied conditions.
Responsibilities
- Greet, assist, and engage guests upon arrival and throughout their visit in a professional, upbeat, and friendly manner.
- Provide valet, bell, and guest service assistance, including parking vehicles, handling luggage, and providing accurate information about the property and promotions.
- Enroll guests in the Redwood Rewards Club, explain benefits, and assist with reward redemptions and promotional events.
- Maintain current knowledge of casino promotions, events, amenities, and Club benefits.
- Drive and park guest vehicles safely and efficiently while following safety and property guidelines.
- Record and secure vehicle information and keys, and keep ramp areas organized and safe.
- Accurately issue and account for player rewards, gifts, and points while maintaining the confidentiality of player information.
- Support marketing and guest experience events by promoting activities and assisting with logistics.
- Collaborate with Security, Hotel, and Marketing teams to ensure smooth guest service.
- Maintain a clean, neat, and professional appearance.
- Create an atmosphere of fun for casino guests and encourage mutual respect, dignity, and integrity among Team Members.
- Help maintain a safe work environment by following safety guidelines, identifying potential hazards, and reporting them for resolution.
- Enforce departmental performance standards, policies, and procedures and maintain regular attendance.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
