GUEST EXPERIENCE AMBASSADOR

Compass Group•Chicago, IL

4d•$25 - $27

About The Position

The Guest Experience Ambassador establishes a warm, welcoming, and professional atmosphere for clients, executives, and staff. Based on the reception floor and in public areas, this role serves as a first point of contact for visitors, helping them feel comfortable, directing them to appointments and meetings, and assisting them during their visit. The position also provides travel, administrative, and customer support and coordinates with workplace departments and vendors to provide a high-quality guest experience. Rapport describes itself as a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. The company emphasizes long-term career development, training, and opportunities for employees to develop their skills and advance.

Requirements

High school diploma or general education degree (GED).
One to three years of related experience and/or training, or an equivalent combination of education and experience.
Experience reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Experience writing routine reports and correspondence.
Experience speaking effectively before groups of managers.
Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Experience applying concepts of basic algebra and geometry.
Experience operating a standard computer, including basic use of Microsoft Excel, Word, and PowerPoint.
Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.

Responsibilities

Provide general travel support, including arranging transportation and providing directions.
Work with facilities, local technology, and other workplace departments to ensure a high-quality experience for guests.
Assist with filing facilities tickets and following up when brought to the attention of the Welcome Host.
Follow security, fire, health, and safety guidelines.
Communicate and interact effectively with workplace personnel and provide backup support as needed.
Provide general administrative support.
Coordinate with vendors, including catering and audiovisual vendors, to provide seamless customer support.
Respond to inquiries and anticipate customer needs.
Communicate accurately and effectively with peers, both verbally and in writing, with attention to detail.
Stay aware of business activity and communicate updates to team members.
Conduct opening and closing walkthroughs when business requires.
Perform other duties as assigned.