Winner's Circle

Dave & Buster's Inc.•Myrtle Beach, SC

1d•$7 - $13

About The Position

The Winner’s Circle position ensures Guests’ initial impressions of Dave & Buster’s are positive and welcoming. This role requires strong communication skills and guides Guests through their Midway experience. The position delivers a Guest experience centered on food, drinks, and games while providing timely service, merchandise support, and a clean, organized area. Team Members work collaboratively to maintain a cooperative and productive workplace.

Requirements

Must be at least 18 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a welcoming Guest experience and guide Guests through their Midway experience.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action when necessary, and suggest alternatives as appropriate.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests enthusiastically, assist with requests, answer questions, and make recommendations.
Provide game assistance by promptly notifying Support Technicians or Management when needed.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager when a Guest appears unhappy.
Accurately weigh tickets and scan merchandise to support cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory, and conduct merchandise inventory during or after a shift when applicable.
Check and restock necessary supplies, bring work areas up to standard, and discuss problem areas with a Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including keeping plush merchandise and shelves stocked, clean, and maintained.
Set up and position displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and foster a cooperative, harmonious, and productive working climate.