Winner's Circle

Dave & Buster's Inc.•McKinney, TX

2d•$7 - $15

About The Position

The Winner’s Circle position ensures that Guests’ initial impressions of Dave & Buster’s are positive and welcoming. This role requires strong communication skills and guides Guests through their Midway experience. The Team Member provides timely, accurate service, responds to requests and questions, helps Guests with games, and supports merchandise sales and inventory. The position also helps maintain clean, organized, well-stocked displays and fosters a cooperative working relationship with other Team Members.

Requirements

Must be at least 18 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a positive Guest experience in an environment centered on food, drinks, games, and entertainment.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action when appropriate, and suggest alternatives as needed.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests enthusiastically, assist with requests and questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager when a Guest appears unhappy.
Accurately weigh tickets and scan merchandise to support cost controls.
Stock, display, and secure merchandise in storage areas; reconcile tickets and merchandise inventory; and conduct inventory during or after shifts when applicable.
Check and restock supplies, bring work areas up to standard, and discuss problem areas with a Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including cleaning and stocking plush merchandise and shelves.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and foster a cooperative, harmonious working environment.