Winner's Circle

Dave & Buster's•McKinney, TX

1d•$7 - $15

About The Position

The Winner’s Circle position ensures that Guests’ initial impressions of Dave & Buster’s are positive and welcoming. The role guides Guests through their Midway experience and delivers a timely, accurate, and engaging experience in a fast-paced environment. Team Members greet and assist Guests, respond to requests and questions, provide recommendations, offer game assistance, and help ensure Guests leave satisfied and are invited to return. The position also supports merchandise presentation, inventory, stocking, cleanliness, and sales, while communicating problems to management and working cooperatively with other Team Members. The job requires being at least 18 years of age and includes work in a noisy environment, extended periods of standing and walking, and frequent reaching, bending, stooping, mopping, sweeping, and wiping.

Requirements

Must be at least 18 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walk or stand for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a welcoming Guest experience and guide Guests through their Midway experience.
Keep the immediate supervisor informed of problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Provide timely, accurate service while managing wait times and communicating with Guests, Team Members, and Managers.
Greet Guests positively, assist with requests and questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, invite them to return, and notify a Manager when a Guest appears unhappy.
Accurately weigh tickets and scan merchandise to maintain cost controls.
Stock, display, and secure merchandise in storage areas; reconcile tickets and merchandise inventory; and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with a Manager.
Review the cleanliness and organization of the Winner’s Circle and keep plush merchandise and shelves stocked, clean, and maintained.
Set up and position displays to increase Guest traffic and promote sales.
Assist other Team Members and maintain cooperative working relationships that support morale, productivity, and efficiency.