Winner's Circle Staff

Dave & Buster's•Reno, NV

21h•$12 - $14

About The Position

The Winner’s Circle Staff position creates positive, welcoming first impressions for Guests and guides them through their Midway experience. The role provides timely service, answers questions, makes recommendations, assists with games, and helps ensure Guests leave satisfied. It also involves merchandise and ticket controls, inventory, stocking, display setup, cleanliness, and coordination with other Team Members and Managers. The position takes place in a noisy, fast-paced environment and requires standing or walking for the full shift.

Requirements

Must be at least 18 years of age.
Must be friendly and able to smile frequently.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walk or stand for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to work days, nights, and/or weekends as required.

Responsibilities

Greet Guests warmly upon arrival, assist with requests and questions, and make recommendations.
Provide timely and accurate service while managing wait times and communicating with Guests, Team Members, and Managers.
Assist Guests with games by notifying Support Technicians or Management when needed.
Bid farewell to departing Guests, check that their experience was satisfactory, invite them to return, and notify a Manager about Guests who appear unhappy.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives where appropriate.
Accurately weigh tickets and scan merchandise to maintain cost controls.
Stock, display, and secure merchandise in storage areas; reconcile tickets and merchandise inventory; and conduct inventory during or after shifts when applicable.
Check and restock supplies, maintain cleanliness and organization, and bring assigned areas up to standard.
Ensure plush merchandise and shelves are stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members and maintain cooperative working relationships that support morale, productivity, and effectiveness.