Winner's Circle Staff

Dave & Buster's•Orlando, FL

16h•$15 - $17

About The Position

The Winner’s Circle position ensures Guests’ initial impressions of Dave & Buster’s are positive and welcoming. Team Members guide Guests through their Midway experience and deliver timely, accurate service in a fun environment. The role involves greeting and assisting Guests, providing game support, handling tickets and merchandise, maintaining inventory and displays, and keeping the Winner’s Circle clean and organized. Team Members work cooperatively with colleagues and keep their supervisor informed of significant problems or unusual matters.

Requirements

Must be at least 18 years of age.
Must be friendly and able to smile frequently.
Must be able to read and write handwritten notes.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods, including walking or standing for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a welcoming Guest experience and guide Guests through their Midway experience.
Provide timely and accurate service while managing wait times and communicating with Guests, Team Members, and Managers.
Greet Guests, answer questions, fulfill requests, and make recommendations.
Notify Support Technicians or Management when Guests need game assistance.
Bid farewell to Guests, check that their experience was satisfactory, invite them to return, and notify a Manager about Guests who appear unhappy.
Accurately weigh tickets and scan merchandise to support cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory, and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies.
Maintain the cleanliness and organization of the Winner’s Circle, including keeping plush merchandise and shelves stocked, clean, and maintained.
Set up and position displays to increase Guest traffic and promote sales.
Bring assigned areas up to standard and discuss problem areas with a Manager.
Keep the immediate supervisor promptly and fully informed of problems or significant unusual matters, and take corrective action or suggest alternatives where appropriate.
Assist other Team Members and foster a cooperative, harmonious working environment.