Winner's Circle

Dave & Buster's•Torrance, CA

9d•$17 - $20

About The Position

The Winner’s Circle position creates positive, welcoming first impressions for Dave & Buster’s Guests and guides them through their Midway experience. The role delivers timely, accurate service while helping Guests with requests, questions, recommendations, and game assistance. It also supports merchandise sales and inventory, maintains clean and organized displays and storage areas, and works cooperatively with other Team Members to promote a productive, harmonious working environment. The position is performed in a noisy, fast-paced environment and requires frequent movement and standing throughout the shift. Team Members may work days, nights, and/or weekends as required. The stated salary range is 16.9–20; no currency is specified.

Requirements

Must be at least 18 years of age.
Able to communicate with Guests, Team Members, Managers, and Support Technicians.
Able to read and write handwritten notes.
Able to lift and carry up to 30 pounds.
Able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Able to reach, bend, stoop, mop, sweep, and wipe frequently.
Able to work in a noisy, fast-paced environment with distracting conditions.
Able to work days, nights, and/or weekends as required.
Able to be friendly and smile frequently.

Responsibilities

Deliver a welcoming Guest experience and greet Guests with a positive attitude and enthusiasm.
Manage wait times and communicate information to Guests, Team Members, and Managers while providing timely and accurate service.
Assist Guests with requests, answer questions, make recommendations, and provide game assistance by notifying Support Technicians or Management when needed.
Bid farewell to departing Guests, check that their experience was satisfactory, invite them to return, and notify a Manager about Guests who appear unhappy.
Keep the immediate supervisor informed about significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Accurately weigh tickets and scan merchandise as part of cost controls.
Stock, display, and secure merchandise in storage areas; reconcile tickets and merchandise inventory; and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring work areas up to standard, and discuss problem areas with a Manager.
Review the cleanliness and organization of the Winner’s Circle and ensure plush merchandise and shelves are stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and maintain cooperative working relationships that support morale, productivity, and efficiency.