Winner's Circle Staff

Dave & Buster's Inc.•Long Beach, CA

10d•$17 - $20

About The Position

The Winner’s Circle Staff position ensures that Guests’ initial impressions of Dave & Buster’s are positive and welcoming. The role requires strong communication skills to guide Guests through their Midway experience and deliver timely, accurate service while contributing to a fun environment. Team Members greet and assist Guests, answer questions, make recommendations, help with games, and invite Guests to return. They also manage merchandise and tickets, maintain the cleanliness and organization of the Winner’s Circle, and collaborate with other Team Members. The role involves working in a noisy, fast-paced environment and being able to work days, nights, and/or weekends as required. Applicants must be at least 18 years old.

Requirements

Must be at least 18 years of age.
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in a noisy, fast-paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about the facility and stand for long periods; walk or stand for 100% of the shift.
Reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a welcoming Guest experience through service in an environment featuring food, drinks, and games.
Keep the immediate supervisor informed of problems or unusual matters and take prompt corrective action or suggest alternatives where appropriate.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests warmly upon arrival, assist with requests, answer questions, and make recommendations.
Provide game assistance by promptly notifying Support Technicians or Management as needed.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager when a Guest appears to be unhappy.
Accurately weigh tickets and scan merchandise to practice proper cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory, and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with a Manager.
Maintain the cleanliness and organization of the Winner’s Circle, ensuring plush merchandise and shelves are stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and foster a cooperative and harmonious working climate.