Winner's Circle

Dave & Buster's Inc.•Hanover, MD

5d•$15 - $21

About The Position

The Winner’s Circle position ensures that Guests’ initial impressions of Dave & Buster’s are positive and welcoming. This role guides Guests through their Midway experience, provides timely service, answers questions, makes recommendations, and helps resolve concerns. It also involves maintaining merchandise displays and inventory, keeping the area clean and organized, and working cooperatively with other Team Members.

Requirements

Must be at least 18 years of age.
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in a noisy, fast-paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about the facility and stand for long periods; walk or stand for 100% of the shift.
Reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver an engaging Guest experience in an environment featuring food, drinks, and games.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests with a positive attitude and enthusiasm, including greeting them as they enter.
Assist Guests with requests, answer questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify the Manager when a Guest appears unhappy.
Accurately weigh tickets and scan merchandise to maintain proper cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory.
Conduct merchandise inventory during and after shifts, if applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with the Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including stocking, cleaning, and maintaining plush merchandise and shelves.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed.
Maintain cooperative and harmonious working relationships with other company Team Members.