Winner's Circle - Customer Service

Dave & Buster's•Niles, OH

5d•Onsite

About The Position

The Winner’s Circle position creates a positive, welcoming first impression for Dave & Buster’s Guests and guides them through their Midway experience. The role delivers timely, accurate service while managing wait times and communicating with Guests, Team Members, and Managers. It also supports merchandise and ticket operations by maintaining inventory, displays, supplies, and the cleanliness and organization of the Winner’s Circle. Team Members assist one another and help foster a cooperative, productive working environment. The posting describes a fast-paced, noisy environment and requires availability for days, nights, and/or weekends as needed. Candidates must be at least 16 years old.

Requirements

Must be at least 16 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; the posting states that Team Members walk or stand for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a welcoming Guest experience and greet Guests with a positive attitude and enthusiasm.
Manage wait times and provide timely, accurate service and information to Guests, Team Members, and Managers.
Assist Guests with requests and questions, make recommendations, and promptly notify Support Technicians or Management when game assistance is needed.
Say farewell to departing Guests, check that their experience was satisfactory, invite them to return, and alert a Manager when a Guest appears unhappy.
Keep the immediate supervisor informed about problems or unusual matters and take corrective action or suggest alternatives where appropriate.
Accurately weigh tickets and scan merchandise to maintain proper cost controls.
Stock, display, and secure merchandise in storage areas; reconcile tickets and merchandise inventory; and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with the Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including stocking, cleaning, and maintaining plush merchandise and shelves.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members and maintain cooperative working relationships that support morale, productivity, and efficiency.