Winner's Circle - Customer Service

Dave & Buster's • Manchester, CT

5d

About The Position

The Winner’s Circle position at Dave & Buster’s welcomes Guests and helps ensure their initial impressions are positive. The role guides Guests through their Midway experience by providing timely, accurate service and assistance in a fun, fast-paced environment. Duties also include maintaining merchandise displays and inventory, keeping the area clean and stocked, and working cooperatively with other Team Members.

Requirements

• Must be at least 16 years of age.
• Must be friendly and able to smile frequently.
• Must be able to read and write handwritten notes.
• Must be able to lift and carry up to 30 pounds.
• Must be able to move about the facility and stand for long periods; walk or stand for 100% of the shift.
• Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.
• Must be able to work in a noisy, fast-paced environment with distracting conditions.
• Must be able to work days, nights, and/or weekends as required.

Responsibilities

• Deliver a welcoming Guest experience and provide timely, accurate service while managing wait times and sharing information with Guests, Team Members, and Managers.
• Greet Guests with a positive attitude, assist with requests, answer questions, make recommendations, and bid farewell while inviting Guests to return.
• Provide game assistance by notifying Support Technicians or Management when needed.
• Notify a Manager when a Guest appears unhappy and promptly inform the immediate supervisor of significant problems or unusual matters.
• Accurately weigh tickets and scan merchandise to maintain cost controls.
• Stock, display, and secure merchandise; reconcile tickets and merchandise inventory; and conduct merchandise inventory during and after shifts when applicable.
• Check and restock necessary supplies, maintain cleanliness and organization, and ensure plush items and shelves are stocked and properly maintained.
• Position and set up displays to increase Guest traffic and promote sales.
• Bring work areas up to standard and discuss problem areas with a Manager.
• Assist other Team Members and foster a cooperative, harmonious working environment.

Benefits

• Medical, dental, and vision benefits, 401(k), and free games are offered for many positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed