Winner's Circle - Customer Service

Dave & Buster's Inc.•Manchester, CT

6d•$17 - $18

About The Position

The Winner’s Circle position ensures Guests’ initial impressions of Dave & Buster’s are positive and welcoming. This role requires a strong communicator who guides Guests through their Midway experience and delivers a fun, timely, and accurate service experience. Responsibilities include greeting and assisting Guests, answering questions, making recommendations, addressing concerns, and coordinating help for game issues. The role also involves managing merchandise and ticket inventory, maintaining stocked and clean displays and storage areas, and supporting other Team Members as needed. The position works in a noisy, fast-paced environment and requires frequent movement and standing.

Requirements

Must be at least 16 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing for 100% of the shift is required.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a welcoming Guest experience through service involving food, drinks, and games.
Keep the immediate supervisor informed about problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests positively and enthusiastically, including upon entry.
Assist Guests with requests, answer questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify the Manager when a Guest appears unhappy.
Accurately weigh tickets and scan merchandise to maintain cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory and conduct merchandise inventory during or after shifts when applicable.
Check and restock supplies, bring areas up to standard, and discuss problem areas with the Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including stocked, clean, and maintained plush items and shelves.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and foster a cooperative working relationship with them.