Winner's Circle - Customer Service

Dave & Buster's Inc.•Niles, OH

6d•$10 - $13

About The Position

The Winner’s Circle position ensures that Guests’ initial impressions of Dave & Buster’s are positive and welcoming. This role guides Guests through their Midway experience and delivers timely, accurate service while supporting a fun environment centered on food, drinks, and games. The position involves greeting and assisting Guests, responding to requests, offering recommendations, addressing concerns, and coordinating game assistance with Support Technicians or Management. The role also involves managing merchandise and ticket inventory, stocking and maintaining displays, checking supplies, and ensuring the Winner’s Circle is clean and organized. Team Members are expected to communicate with supervisors, assist colleagues, and help maintain a cooperative and productive working environment. Applicants must be at least 16 years old.

Requirements

Must be at least 16 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods.
Must be able to walk or stand for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a positive Guest experience through food, drinks, and games in a fun environment.
Keep the immediate supervisor informed of problems or significant unusual matters, and take corrective action or suggest alternatives when appropriate.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests enthusiastically, assist with requests, answer questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager about Guests who appear unhappy.
Accurately weigh tickets and scan merchandise to maintain cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory, and conduct merchandise inventory during or after a shift when applicable.
Check and restock supplies, bring work areas up to standard, and discuss problem areas with a Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including stocking, cleaning, and maintaining plush merchandise and shelves.
Set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed.
Maintain cooperative and harmonious working relationships with other company Team Members to support morale, productivity, and efficiency.