Customer Service - Winner's Circle

Dave & Buster's•Sugar Land, TX

1d•$7 - $13

About The Position

The Winner’s Circle position at Dave & Buster’s helps ensure Guests receive a positive, welcoming first impression and guides them through their Midway experience. The role delivers timely, accurate service while managing wait times and communicating with Guests, Team Members, and Managers. It also supports merchandise presentation and inventory, maintains a clean and organized Winner’s Circle, and works cooperatively with other Team Members in a fast-paced entertainment environment.

Requirements

Must be at least 18 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods.
Must be able to walk or stand for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a welcoming Guest experience and guide Guests through their Midway experience.
Greet Guests with a positive attitude and enthusiasm, assist with requests, answer questions, and make recommendations.
Provide timely, accurate service; manage wait times; and communicate information to Guests, Team Members, and Managers.
Notify Support Technicians or Management promptly when Guests need game assistance.
Bid farewell to Guests, check that their experience was satisfactory, invite them to return, and notify a Manager about Guests who appear unhappy.
Keep the immediate supervisor informed about problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Accurately weigh tickets and scan merchandise as part of cost controls.
Stock, display, and secure merchandise in storage areas; reconcile tickets and merchandise inventory; and conduct inventory during and after shifts, if applicable.
Check and restock necessary supplies.
Maintain the cleanliness and organization of the Winner’s Circle, including keeping plush merchandise and shelves stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Bring work areas up to standard and discuss problem areas with a Manager.
Assist other Team Members and maintain cooperative, harmonious working relationships.