Customer Service - Winner's Circle

Dave & Buster's•Port St. Lucie, FL

1d•$15 - $17

About The Position

The Winner’s Circle position creates a positive and welcoming first impression for Dave & Buster’s Guests and guides them through their Midway experience. The role delivers a friendly, timely Guest experience while assisting with questions, recommendations, games, merchandise, and maintaining the Winner’s Circle area. Team Members work in a fast-paced, noisy environment and may work days, nights, and/or weekends.

Requirements

Must be at least 18 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods, including walking or standing for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a positive Guest experience through friendly, enthusiastic service.
Greet Guests upon arrival, assist with requests and questions, and make recommendations.
Manage wait times and communicate information to Guests, Team Members, and Managers.
Provide game assistance by promptly notifying Support Technicians or Management when needed.
Say farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify the Manager of Guests who appear unhappy.
Keep the immediate supervisor informed of problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Weigh tickets and scan merchandise accurately to support cost controls.
Stock, display, and secure merchandise in storage areas, and reconcile tickets and merchandise inventory.
Conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies.
Maintain the cleanliness and organization of the Winner’s Circle, including cleaning and stocking plush merchandise and shelves.
Position and set up displays to increase Guest traffic and promote sales.
Bring work areas up to standard and discuss problem areas with the Manager.
Assist other Team Members as needed and foster a cooperative working environment.