Winner's Circle - Customer Service

Dave & Buster's Inc.•Barboursville, WV

6d•$9 - $13

About The Position

The Winner’s Circle position ensures Guests’ initial impressions with Dave & Buster’s are positive and welcoming. The role requires a strong communicator who guides Guests through their Midway experience. The position delivers an enjoyable Guest experience through food, drinks, and games in an environment designed for fun. Team Members provide timely service, respond to Guest requests, assist with games and merchandise, maintain the Winner’s Circle, and work cooperatively with other Team Members. The position requires applicants to be at least 16 years of age. This role involves working in a noisy, fast-paced environment and may require days, nights, and/or weekends. Team Members must be able to move around the facility and stand for long periods, walk or stand for the full shift, frequently reach, bend, stoop, mop, sweep, and wipe, and lift and carry up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 16 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods.
Must be able to walk or stand for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a positive Guest experience through food, drinks, and games.
Keep the immediate supervisor informed of problems or unusual matters and take corrective action or suggest alternatives as needed.
Provide timely and accurate service, manage wait times, and communicate information to Guests, Team Members, and Managers.
Greet Guests with a positive attitude and enthusiasm, including greeting them upon entry.
Assist Guests with requests, answer questions, and make recommendations.
Promptly notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager when a Guest appears unhappy.
Accurately weigh tickets and scan merchandise to maintain proper cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory.
Conduct merchandise inventory during and after shifts, if applicable.
Check and restock necessary supplies, bring areas up to standard, and discuss problem areas with a Manager.
Review the cleanliness and organization of the Winner’s Circle and ensure plush merchandise and shelves are stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed.
Maintain favorable working relationships with other Team Members and foster a cooperative, harmonious, productive, and efficient work environment.