Winner's Circle - Customer Service

Dave & Buster's•Barboursville, WV

7d•$9 - $13•Onsite

About The Position

The Winner’s Circle position creates a positive and welcoming first impression for Dave & Buster’s Guests and guides them through their Midway experience. The role delivers Guest service in an environment featuring food, drinks, and games, while managing wait times, answering questions, making recommendations, and addressing concerns. It also involves assisting with game-related needs, maintaining merchandise displays and inventory, keeping the area clean and stocked, and working cooperatively with other Team Members.

Requirements

Must be at least 16 years of age.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must be able to reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a positive Guest experience and greet Guests with a welcoming attitude and enthusiasm.
Provide timely, accurate service while managing wait times and communicating with Guests, Team Members, and Managers.
Answer Guest questions, handle requests, make recommendations, and notify a Manager when a Guest appears unhappy.
Notify Support Technicians or Management when Guests need game assistance.
Bid farewell to departing Guests, confirm their experience was satisfactory, and invite them to return.
Keep the immediate supervisor informed of problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Accurately weigh tickets and scan merchandise to support cost controls.
Stock, display, and secure merchandise in storage areas; reconcile tickets and merchandise inventory.
Conduct merchandise inventory during and after shifts, when applicable, and check for needed supplies.
Maintain the cleanliness and organization of the Winner’s Circle, including cleaning and stocking plush and shelves.
Set up and position displays to increase Guest traffic and promote sales.
Bring all areas up to standard and discuss problem areas with the Manager.
Assist other Team Members and foster a cooperative and harmonious working climate.